Rider Safe

Negative experience: i had a license course booked and paid, i have been trying to reschedule for over a week as i have injured myself. i have obviously gone onto the service sa website and tried to change the booking but because there are no bookings available (booked out in calendar and wont allow to go further) i cant! I have tried ringing multiple times a day for a week and no one answers. stay on hold for 20 minutes for it to say sorry we cant answer at moment and to stop long call waits we are hanging up try again later..... This is crazzzzy! There is no one to talk to and I cant change it. I have tried for a week and i better not have to repay due to no show and not notifying unable to make. Who ever has setup this new process has not thought about things like this happening where the system wont allow you to change it in mygov account if there are no calendar days available to swap it to....

Fantastic experience: Brian from Rider Safe is absolutely fantastic. His customer service is outstanding—he genuinely goes above and beyond to help resolve any questions or concerns. I can imagine his role is quite demanding, yet he remains patient, thorough, professional, and an all-round good guy. Thank you, Brian, for consistently delivering such a wonderful customer experience across every interaction. The Rider Safe instructors truly care about helping you become a safe, responsible rider while developing strong habits to ensure you make it home safely after every ride. All of the instructors were knowledgeable, supportive, and had a great sense of humour, which made the experience even more enjoyable. Patrick was my one-on-one instructor, and even when I made a couple of wrong turns, it was never an issue. He made me feel comfortable, relaxed, and encouraged me to enjoy the ride. Thanks, Patrick. Full credit to the Rider Safe team. Well done, and thank you for a fantastic experience!

Fantastic experience: Absolutely fantastic! Wonderful guys running the place, very safe, slow and involved. Its less daunting with a smaller group! Thanks guys!!

Negative experience: Trying to book in for learners course, online says no dates available and no one answers the phone when trying to call

Negative experience: I completed part 2 of my motorbike license this month and end of last month, part 1 of my R date was with Simon and Dave both top blokes, great understanding and great at explaining things to the class, on road part was easy as well and gave us really good information to progress to part 2 of our r date. I completed part 2 of my r date yesterday with I believe Pat, really tall bloke, I asked before we even got on the road best way if we miss directions or forgot and was told to just pull over, I have some short term memory loss and severe adhd my mind is a crazy ride 24/7, I missed a few turns of course because I was nervous but this guy continued to make it worse, after my 3rd time of missing a turn when we pulled over he comes up to me and is like “can you just pay attention to what I’m saying and listen” I explained that I had short term memory loss and was doing my best to remember the turns. He continued to get annoyed and I feel like it ended up impairing his judgement (I passed the course btw) If I had to do my course again I’d rather quit than go with him, seriously turns me off advising people to go for their licenses. Such a underfunded disappointing experience, there should be a place to put feedback that is genuinely listened to.

Negative experience: If you need to contact them be prepared to wait for hours on hold for somthing that can be solved in a 2 minute conversation.

Fantastic experience: Excellent instructors

Fantastic experience: This course was great and the staff extremely experienced and knowledgeable. Looking forward to part B.

Fantastic experience: Great crew. Great delivery of training. Really enjoyed the experience. Highly recommend making the commitment if you are considering obtaining your licence. Cheers All!

Fantastic experience: Kind and courteous, they taught well, the new system whilst more exspensive will save lives i think

Fantastic experience: Dean and Tarek are very helpful and want to ensure that the entire group passes, just listen to their instructions and you will be sure to pass. The refined course is designed for complete beginners, so by paying attention you are sure to succeed!

Fantastic experience: Just moved up to the R-date licence. Ricky & Con could not have been more approachable, more than willing to dispense their years of accumulated knowledge in a friendly safe environment.

Fantastic experience: Great facilities. Great trainers.

Fantastic experience: I had an amazing experience, John and Darryl were great, helpful, and helped you relax. I managed to get the same guys for my Ls and my Rdate. Credit to those guys. Thank you

Negative experience: Wonderful staff and great instructors. Impossible to call on the phone with some people reporting 40 calls/7 hours waiting on hold. This meant I was unable to book my advanced rider course and had too book an extension on my L's.

Negative experience: They dont answer their phone after paying $$$ to do the course tuple service SA

Negative experience: They take your money and keep you on hold for 2 days or 4hour on the phone to make a booking

Negative experience: Would be great if they picked up the phone

Negative experience: I called three times during their working hour in one day longest took me 45mins to wait. And I repeated it for 3 days. However the calls were not answered by any staff but just suddenly cut off with no reasons. I paid $429 for this??? Are you robbing my money with no any responses???

Negative experience: I have been on hold for over 7 hours trying to book in for a week now starting from 9am until close. The booking system is a joke, usually get hung up on every hour or so, ring back to get hung up on. Please, PLEASE, move to an online booking system!

Negative experience: This is a joke, how is no one able to answer the phone in 2 and a half hours.

Negative experience: Keep calling and getting hung up on after being on hold for over half an hour. I've been on hold collectively for over 6 hours in one day and still haven't gotten through. Very poor service

Negative experience: Instructors are good, but booking process needs some serious improvement. Can’t get though most of the time..

Negative experience: Instructors are fantastic. Booking system and lack of phone monitoring plus ridiculous cost in getting a license is a let down.

Fantastic experience: Spoke to amazing staff member Zenna, she explained everything in detail and made sure to answer any of my questions, the booking process was really smooth and quick. And the wait for the course isn’t even too long, I’m booked in only 2 weeks away (lots of time before December dw) It’s true the on hold wait times are longer than usual at the moment, but it’s clear the staff are all working hard to make sure everybody gets in

Negative experience: On hold for hours and have been hung up on over and over again. I'm not remotely kidding when I say, in all my life this is the worst customer service I've ever had. I have no idea what to do...

Negative experience: Writing this while on hold. Easily the worst experience I've had trying to ring/book something in. Roughly 7 hours so far between Friday last week and today (Monday) since 9am. Usually get hung up on after around 40-50mins but this current one is a new record. I truly believe not a single person would use their services if there was an alternative option. I am however grateful that this will be the last time I need to use Rider Safe for anything. If this system is designed to discourage people from getting their MC license, it's working!

Negative experience: Phenomenal customer service. They make you wait on hold for 2 hours so you can dwindle your fingers only to be hung up on. Step 1. Pay for course Step 2. Call to book Step 3. Wait for hours on end just for a 5 min conversation.

Negative experience: Doesn't answer phone. Paid for my course and now won't answer the phone to make my booking.

Fantastic experience: Darren and Pat are awesome instructors! I did my advanced learner courses today and I was nervous as hell and pretty rusty from not riding in a while. Thanks to Darren and Pat I learnt new riding skills and they made me feel comfortable and relaxed the whole time. They joke with the class and make it fun but also serious about the training at the same time. Very good day, Thanks again!

Fantastic experience: The course was very helpful. The instructors Lorraine and Con were patient and fantastic.

Fantastic experience: Excellent instructors, brilliant experience, thank you so much for your assistance to the tiny class of four. Appreciate your efforts, and you humour.

Fantastic experience: Great instructors, gave plenty of advice to help. The course is also fun to ride.

Fantastic experience: Super nice instructors, Don & Tom were fantastic. I’d never ridden a bike but I now know how to safely operate one on the road thanks to these absolute legends. These guys are responsible for putting riders on the road. If you’re complaining about failing, then you probably shouldn’t be on the road as a motorcyclist.

Negative experience: 30 mins on the phone waiting for someone to pick up. Thanks i love siting next to the phone for the rest of my day off

Negative experience: Calling them since yesterday for inquiry, no one picked up a call. It’s again been almost 1 hour continuously on one pickup the call, i have put all the recordings, gonna complain on it. Poor customer service….

Fantastic experience: Booked in for my basic rider safe course & the lady I had was amazing with her communication & very friendly. Her Name was Rana (Hopefully that's correct spelling)

Negative experience: If only there was another company available to do your test I have been waiting on phone for over an hour listening to the voicemail over and over again telling me they open from 9am to 4:30 At 4:31 the phone gets shut off .. complete waste of time .. are people actually employed here or is it an empty office with a phone constantly ringing I’ve tried to call 4 times now with the same outcome , rings until 4:31 then hangs up .with no available call back , or answering system Would be better if you could schedule times available to call you on your answering machine so that it doesn’t waste everybody’s time Very poor service Would not recommend But then who else does testing ? Yes no body

Fantastic experience: Cannot say enough about this course. Experienced teachers, well maintained bikes, i was anxious like any parent with child attending, however, the feedback from my child was positive so I can fully recommend this for anyone.

Fantastic experience: Just read a review by Owen, pretty much saying Lorraine should just answer phones; I was a bit nonplussed; when I was trained by Lorraine I took great comfort from a few things. Her obvious knowledge of the subject, and how seriously she takes motorcycle safety. Genuinely wanting to improve, I was open to this and as a result benefited greatly.

Negative experience: Hit and miss with instructors. Some are awesome and others should be fired for unprofessional and unsafe practices. An hour on hold to book. The site has turned into a club house where some instructors get paid to stand around and inflate their egos. Training material is American based which is not compliant or helpful. Alistair was super helpful as too was Simon. They are in it for the right reasons and are professional. Lorraine is rude, sarcastic, has a chip on her shoulder and should be demoted to admin where she can answer the phone! Instructors need to remember that we all have a car licence and know the road rules. Won't be returning to this site.

Fantastic experience: I had an exceptional experience for getting my RD. Lorraine and Peter provided top-notch guidance and training. Their expertise, patience, and dedication truly made the learning process enjoyable and effective. The training was comprehensive, and incredibly insightful. Lorraine and Peter's professionalism and passion for teaching are commendable. highly recommend.

Fantastic experience: John & Daz are excellent instructors..they know what supposed to do with great interpersonal skills & making it less stressful. Very nice chaps ! Very professional

Negative experience: Excellent guys who are good at what they do and make you feel comfortable and understand. I have never had a licence for a bike. I'm 60yrs old and understood my " watch the line technique " Very informative sessions and I really learnt a lot about safe bike riding. I thought I knew it all at 60 .Really enjoyed the experience and highly recommend that u do this safety course b4 riding without a licence thinking that you know it all . And besides these people r professionals that just want bike riding good without looking over your shoulders for cops ........thanks guys......RZ500w2 brilliant

Fantastic experience: The team here are excellent. Very experienced riders and related well to an interesting group of us.

Fantastic experience: Very knowledgeable staff, which is so important when dealing with motorbikes and our roads. Thanks.

Negative experience: Just sitting here reading all the reviews while waiting to be answered. Cant wait to meet all the characters I've read about so far, that's of course assuming I'm even able to book in. By the sounds of it these guys are a bit of a joke. Might just go to Murray Bridge instead.

Negative experience: Welcome to the ridersafe training program. Ridersafe is open for bookings between 9am to 430pm business days, Monday to Friday Prior to making a booking, course payment must be made over the phone or at your local service SA centre. For phone payments please contact 131084 A member of our team will attend to your call as soon as possible. Then after 20 mins they’ll hang up so you can call again and again and again. I’d like to rate it properly but all I’ve heard for the last two hours is the above sentences and I’m getting really annoyed!

Fantastic experience: I have been riding bike from years but thought to book the session. Instructor Tarak just made it worth taking the session. Got some valuable skills. Highly recommended.

Fantastic experience: The instructor Tarak -here was excellent. He was a quite open with lots of helpful advice for new riders and answer all questions thoroughly, very patient and understanding if you are nervous as well. He was fun to have session with.

Fantastic experience: Great place! Excellent instructors!

Negative experience: Hung up 4 times when trying to book

Fantastic experience: Awesome group of guys teaching the class really helpful and knowledgeable. Thx guys

Fantastic experience: Intensive sessions but trainers were amazing. Beyond helpful and encouraging. I don't understand where the bad reviews are coming from. I had nothing bad to say about any of the trainers I had.

Negative experience: Need to have someone to answer phones for bookings. Have waited on hold for more than an hour twice before giving up. Ridiculous!! The actual course and trainers are very good

Negative experience: Been on the phone for an hour and a half now

Negative experience: Imagine if they answered the phone. I'd be able to book. You have to imagine information instead of actually knowing it

Positive experience: So the 1st time I went I didn't feel overly comfortable. I had an instructor who kept calling me lady instead of using my name. He told me I pretty much failed (that was his exact words) after the second time out on the bikes and said I may just put you on the scooter instead of the bike so you have less to learn (if you pass on a scooter all you can ride is a scooter (automatic) until you redo the course on a manual bike.) Once the other instructor was told to pay me extra attention and actually talked through a few thing's with me and told me what I needed to work on I was okay. I failed the 1st day as they weren't confident with me. I re booked a couple weeks later making sure I had different instructors. That made a huge difference. They were encouraging, they used my name and they treated me as they did the rest of the class. The 2nd lot of instructors were also relaxed and whilst still taking the safety of all of us seriously were able to joke around which made the environment a bit more relaxed. I passed that class and now have my licence.

Fantastic experience: Greeat instructors here. Very pleasant day to get the R date

Fantastic experience: Best experience ever

Fantastic experience: I had no prior experience in riding bikes but kudos to Don and Dean because they were amazing. They were patient but firm. The beginner course was very informative specially on how being safe on the road as a rider. I did make lots of phone calls before getting booked. Tip: Make payment over the phone with Service SA first before calling them for booking.

Fantastic experience: Great place for you to learn your moterbike rideing licence Great staff that help you throw the day

Fantastic experience: Even though I already had my license, I decided to do the course anyway... And glad I did. The trainers were fantastic and even though some of the content was old, was still relevent and applicable. You will get some valuable skills out of rider safe, highly recommend all motorcyclists do it.

Fantastic experience: Great experience this weekend, thanks for giving me the confidence I need to get out there!

Fantastic experience: So much great info was given and the instructors really take the extra step to make sure you know what they are teaching you. They were talking to everyone one on one to correct their mistakes. Really nice people and great experience, well worth the money!

Fantastic experience: Did my Advanced course last Friday and man it was superb easy! The instructors were nice and professional. Pretty stright forward!!

Fantastic experience: First time ever sitting on a motorcycle today, have a lot of struggling with the clutch by stalling the bike, I think I'm getting better at the end of the course eventhough the instructor advice me to retake my first day again to practice and gain more skill, definitely I will do it at the end of the month. Instructor is friendly and helpful, always cheering me up even when I made a dumb mistake. 5 stars for them

Fantastic experience: Complete noob with no experience I was patiently helped through my mistakes and frustration by very experienced riders with sharp eyes. Wisely repeated first day. Really needed the opportunity to spend more time practising alone to gain consistency in lieu of having to wait four weeks to repeat the whole process from start. More time on track! Bigger downside from instructors contradicting each other. Instructors (and videos) desperately need to be able say why and how some unintuitive things work. A list of what to do was insufficient. Despite my frustrations I am very grateful for the diligent care the instructors gave to help keep us L platers safe while we build our craft.

Fantastic experience: Did my first day today from the heart it was the best thing I could do the training they give you is priceless I been off bikes for 26 years now I feel safe to get back on. And in that one day I learn so much I take my hat off to them when you think you know it all you don't but they do

Fantastic experience: I got my open license here. The instructors were helpful and professional. 5 stars to them

Positive experience: Great instructors Good bikes The videos are old but relevant Had a fantastic experience

Positive experience: Bob bob

Fantastic experience: Excellent greaat program

Negative experience: I’ve been waiting a month to receive a letter so I can get my learners permit. I’ve called them each week to check up on it and they keep telling me to wait. I’ve been on hold for an hour each time just to get through to them. This still hasn’t been sorted.

Fantastic experience: Helpful and encouraging. Made you aware of the dangers, as well as how to prepare to the nest of your abilities.

Negative experience: The person who books the times is so rude and disrespectful. They are all disrespectful at some degree. I just did it cuz I had to. Not professional at all. They are not flexible with time frames and expect you to follow whatever they say. OMG, so hectic

Fantastic experience: It was a very insightful course. A great tool to getting your learners permit. Prior riding experience goes a long way in this course. I think that the theory videos need to be updated, they are a little old. More funding into the ridersafe program from the government would be nice, for the staff as well as future participants. Other than that, a good experience. Thanks!

Negative experience: Calling for hours with no one answering over and over. Videos they make you watch are from the 70s? Also, the course is too small and not enough room to actually do what they require you to do. Then they fail you so quickly. No second chances. Seems very unfair to me as I felt confident in my ability to ride safely.

Fantastic experience: The instructors at rider safe are top notch very helpful and courteous and they take their time to explain all maneuvers in the lessons (They need a pay rise) that being said I'm very happy

Negative experience: Examiner wants us to follow their own made rule, rather follow standard driving practice. Not happy at all. Waste my two days. Even I drive safe and well balance , I have to do my course again. Few people in my group not able to balance bike, they got permit.

Fantastic experience: Had a great time. Instructors Simon Lorraine and Ian were all awesome and easy to understand. Videos could do with updating but did get the message across.

Negative experience: Yesterday I watched my son complete the Advanced Rider Training course at St Agness. His bike number was the same as it was 10 years ago when he attended for his L plates. The rear tyres of the road bikes were bald and the bikes clearly have had their day. The instruction was very professional amd I take my hat off to the instructors who were working in an environment that desperately needs an upgrade . Videos dating from 1988 and were American. Discussion in feet and pounds?Really!!Surely we can make our own support materials that are up to date.. The entire concept of how we train riders in what is essentially about managing risk on a road must be developed urgently. Overall very dated and sadly poor value for beginner and advanced riders.

Negative experience: Old bike, old training videos, the government really need to look at spending some money, instructor's need to give more help and real honest feedback to people who are struggling. Should be able to try and practice the actual course before doing the test.

Fantastic experience: Very professional and extremely helpful anf patient!!

Negative experience: I failed missarably at the advanced stage i think it should be a road test not a tiny course but I will have keep practicing I don't blame the instructors for my failure

Negative experience: Its not really geared for complete " I've never sat on a bike before" beginners.

Negative experience: I wasnt there so i dont know why Google thinks i was

Fantastic experience: good bunch of lads had a ball, learnt some skills

Negative experience: I went there not sure when my class was, a class was on and had started, not being sure if it was my class I asked one of the staff who said I cannot join and I asked if there were more classes that day and he blatantly lied and said no, I broke down, one of the other instructors came to assist me, talked to me, and said there was another class, printed out attendance and I was in that class for the day. The instructor who lied is a rude unprofessional person who not only wasn't any help, but actually did the complete opposite. If there was any other way to get my motorcycle licence I would do it

Fantastic experience: Excellent course material and instructors.

Fantastic experience: Did my advance course, Dave was very good, his tips on riding was simple but with great depth. Being an international rider his tips were very informative to tackle Aussie terrain especially the fast sweep turns. Keep the good work

Fantastic experience: Very informative, good instructors

Positive experience: Extremely hard to get in contact with at the moment due to covid. As for the class and instructors, they are friendly and create a positive atmosphere.

Positive experience: Well worthwhile! Safety around cars was a priority.

Negative experience: 4 times so far an hour at a time listening to that answering machine not good enough dinosaur technology still haven't got through obviously my call isn't important to you and when is a more convenient time

Fantastic experience: Great teachers very polite and are very good at helping you if you need it

Negative experience: Rang these people so many time to make a booking. Three times in the last week I spent 45 to an hour listening to that stupid answering message. Get it together!

Negative experience: Dear Rider Safe, how about you employ some more staff to answer the phone and take bookings, easier to drive to see you than trying to call, honestly its like trying to call Centerlink !!!! waiting for 33 minutes on hold is a joke. But what else would you expect from the Government ?

Fantastic experience: Don’t go into the test expecting to be handed a permit. I didn’t get my permit but I still learnt things about the test. The staff there are understanding with new riders and people who have never touched a motorbike it’s a great place to learn

Negative experience: Has taken 3 weeks to get through just to book in. the office staff just hang up on you and when they finally answer, they are extremely rude. very poor customer service.