Stay Upright Head Office

Negative experience: Matt is a typical racist. He will tell you from the beginning that your native language is not English and that you will not pass the test and are ready to be fired you in any way, or even not give you the opportunity for training, completely depriving you of the right to be trained. The absurd reason for dismissal does not give you any explanation or a chance to try again. Matt is really the worst motorcycle coach. I have seen many negative comments from non English speaking learners about him, but it is very puzzling that he has always been working at Rouse Hill. He ruined the reputation of Stay Upright.

Fantastic experience: Stay Upright - Customer service Very helpful in resolving the issues. Concidering my recent experience, the only thing I can say is THANK YOU GUYS...

Negative experience: Never Recommend Matt Featherstone in Rouse Hill Branch he is such a racist and rude person . I have enrolled this course because i have zero knowledge and on the website you guys mentioned it's beginner friendly but it's not. Matt Featherstone never repeat what he said he just explain something one time and expect me to make no mistake at all even we can't ask questions and if we do he just ignored it. Matt Featherstone try to demotivate us from the beginning and he was like "I don't think you gonna make it" "you can't understand english" he keep telling this everytime we made a mistake. Just discriminating non english speaking country learners. Wondering how these kind of instructors ruin other instructors reputation as i saw how friendly craig job was to his learners. Entire experience was just a nightmare. Did two days annual leave and attended this but they got rid of me in 30 minutes. What a waste of time. Should have informed us if we dont have any experience you may ended up not doing the full course or to next day. Not even a clues until you got there. Not a begginer friendly place.

Negative experience: They don’t care about customer satisfaction! Do as they wish based on their “terms” and keep your money! What a shame!

Negative experience: I tried to book 3 separate advance Rider courses the first was cancelled due to Covid, and the second was during a rain storm and about two hours ride from where I lived, so I was forced to cancel and they kept my entire course fee telling me that the course was going anyway then I signed up for a second course and paid for it as well then found out that the day was 36° and the venue was at least two hours from Sydney which I would have to ride two hours there and then two hours back once again, they kept my entire course fee and refused to give me any refund or any rebooking, or any type of consideration whatsoever. I will never deal with these people again and have considerable financial pain to show for it. Please contact me and I will show you the completely inconsiderate emails and incredibly uncaring customer service. These people do not give a stuff about their customers.

Negative experience: I don’t know how to start , I’m very despondent and obviously very unsatisfied. Please have responsibilities about your customers . No one wants to waste time and money. I would never recommend this company to anyone and in my experience was the most awful thing happened to me. I must say Sharon was the only person that took responsibility for my situation. Thank you for that.

Fantastic experience: Roadsmart 1 Course. The course was educational, engaging and entertaining. Shout out to Wayne and Damo: legend teachers, who were attentive and delivered their knowledge in an accessible and comfortable pace. I highly recommend this course to anyone who wants to build good habits whilst riding.

Negative experience: This is just an addition to my review that I placed a month ago. I recieved a response from the headoffice as mentioned by their team and their team member called me as well to ask the entire situation. But after that call I recieved no further help. The call was just to made to clear their records but they didnt gave any further explanation. I am still waiting... I was just hoping they could compensate my schedule as I am a returning rider after 6 years and was definitely looking forward to the course. But due to rain and bad weather had to call them on the day that please postpone it to a later date. However they refused to do so meaning I have to forfeit my fees of 179 dollars because their policy doesnt allow to postpone the dates within 7 days of the course. I had to choose whether i risk my legs being broken on a wet weather on which i am not comfortable to ride or to loose 180 dollars :(. Guys please show some courtesy. We dont decide the weather conditions...

Fantastic experience: Just completed my first day, I was apprehensive but my instructor was very encouraging and helped soothe the nerves I had. I am an absolute beginner and learned so much in such a short time. Can't wait for the next lesson. Highly recommend this course and the team at Penrith.

Fantastic experience: Got my learner's and P plates from here. Will be back in the future for advanced courses cheers.

Fantastic experience: I had an excellent two days at penrith. I had Steeve as the instructor, who is passionate and willing to teach new riders. Steeve's instructions were clear and gave good constructive feedback towards me and 3 other new riders. This made me feel confident to learn how to ride a bike. I reccomend this place to anyone who is willing and have passion to ride. Make sure you are 30mins early and plan your trip just incase of any unforseen events e.g. traffic, accidients, car breaks down etc. Common sense right? Also, make sure you book your knowledge test as soon as you can, since booking fill up quick. Good luck!

Fantastic experience: even though you really have no choice in the matter. they make it worth your while. lots of experience amongst the instructor's.

Negative experience: They make you wait weeks and weeks for a day to free up because they can’t staff their business properly. I was 10 mins late due to traffic and rather than be a little flexible they make you reschedule for over a month later. The attitude of the instructors is poor and not helpful at all.

Negative experience: You know this place is going to be pathetic when they get their own staff (Erin Wade) to leave a 5 star review hah. Book with literally ANYONE else, their customer support is useless and apparently attending a funeral is not a good enough reason to reschedule a two-day learning course. Thank you to Erin who also whispered 'Oh my god' under her breath when I asked why an exception could not be made in these extenuating circumstances.

Fantastic experience: Penrith centre was great, really happy with the Stay Upright course even without previous experience. If you can’t pass the course with these instructors you should reconsider riding