Licence 2 Drive - Northern Beaches and North Shore Driving School

Fantastic experience: Ian is the best driving instructor out there, he was especially helpful when I was just starting to drive because he makes sure you understand all the essentials to passing your ps test first go, which I did, and can thank him for. Would highly recommend to anyone, especially those learning manual

Fantastic experience: David was an awesome instructor, with only one lesson and a lot of important information about the route, I was able to pass the driving test and get my licence first go!! His tips were just gold, used all of them and o pass the test - 99% score!

Fantastic experience: Amazing experience, thanks David for your professionalism, patience and good energy! Highly recommended!

Fantastic experience: For anyone about to do their driving test, I would highly recommend Malcolm. He's experienced, knowledgeable and patient. He gave me some good tips and made me feel relaxed.

Negative experience: I had an appalling experience with Licence2Drive Driving School, and I feel compelled to share how poorly their communication and customer service are handled. Their rigid cancellation policy and lack of empathy for unforeseen situations are completely unethical. I came down with a fever of 39.6°C on the day of my session. Knowing I was unfit to drive and prioritizing safety, I contacted my instructor early in the morning, well ahead of my session. I politely asked if there was any way to reschedule or waive the cancellation fee, given the medical circumstances. My instructor dismissed my concerns and simply told me to contact the office. I called the office multiple times as soon as they opened at 8 a.m. and left a voicemail explaining my situation. Hours later, I received a vague and unhelpful text stating that "the instructor had already spoken to me." This did not address my question or provide a resolution. When I followed up, they reiterated their strict 24-hour cancellation rule, with no flexibility for emergencies or medical reasons. Which this basically means that if I had an accident, COVID, or another valid emergency, I’d still forfeit my session but would still pay the session and in addition be charged a booking fee. With time running out, I decided to attend the session despite my fever after taking medication because I didn’t want my money to go to waste and I was feeling a little better. I texted both my instructor and the office, confirming I would attend. My instructor read my message but ignored it for 40 minutes. Then, just eight minutes before the session, he informed me that he had "moved up his diary schedule" because I had supposedly cancelled. This was completely false—I never explicitly stated I was cancelling the session. When I confronted him, he was incredibly rude and dismissive, even speaking to me in a passive-aggressive tone. He continued to insist I had cancelled the session and offered no resolution, making comparisons to unrelated services like Uber, which made no sense. By this point, I was so stressed and upset that I had to end the call. This experience left me feeling completely disrespected and unheard. Their lack of professionalism, empathy, and effective communication is appalling. To top it off, they took money for a session that didn’t happen and refused to provide any reasonable accommodation or rescheduling. If you value good customer service, clear communication, and ethical business practices, I strongly recommend thinking twice with Licence2Drive. They fail to prioritize their clients' well-being and safety and seem solely interested in taking your money.