Origin Driving School

Dear Megan Callaghan, We appreciate you taking the time to share your thoughts and concerns about your experience with Origin Driving School. While we are grateful for your feedback, we regret to learn that your experience was not up to the standards we aim to provide. In this response, we will address the points you raised in your two-star review. 1. Quality of Instruction: We are sorry to hear that you found the quality of instruction at Origin Driving School to be subpar. Providing high-quality instruction to our students is our top priority. Our instructors undergo extensive training and certification processes to ensure they can deliver effective and safe lessons. To improve our services, we would appreciate more specific feedback on the aspects of instruction that you believe need enhancement. Your insights will be valuable in helping us make the necessary improvements. 2. Instructor Punctuality: We understand your frustration regarding punctuality issues with your instructor. Punctuality is a vital component of our service, and we aim to ensure all lessons start on time. We take this matter seriously and have addressed the issue with the instructor involved. Our instructors have been reminded of the importance of being punctual, and we are committed to preventing such issues in the future. 3. Communication and Transparency: Your concerns about communication and transparency are duly noted. We strive to maintain clear and open lines of communication with our students, as well as transparency in our policies and pricing. If you have specific instances where you felt the communication was lacking or transparency was an issue, we would greatly appreciate any additional details to help us pinpoint areas for improvement. 4. Customer Service: We apologize for any negative interactions you may have had with our customer service team. We hold ourselves to high standards when it comes to our service and support. We will conduct a comprehensive review of our customer service procedures to ensure that issues like the ones you encountered are addressed and prevented in the future. Your feedback is instrumental in helping us enhance our customer service. While we understand your concerns and disappointment, we are committed to making amends and ensuring that your next experience with Origin Driving School, or that of any other student, is more positive. We would like to offer you a discount on your next lessons with us as a gesture of goodwill. Please reach out to our customer service teamto arrange this discount. We hope that this offer will help rebuild your trust in our school and demonstrate our dedication to your satisfaction. Thank you for bringing these issues to our attention. Your feedback is invaluable in our continuous efforts to improve our services. We are determined to address the issues you've raised and enhance the quality of instruction, communication, and customer service at Origin Driving School. Once again, we sincerely apologize for any inconvenience you experienced during your time with us. We hope that you will consider giving us another chance to serve you better in the future. Best Regards, Origin Driving School

Dear Sarah Jane, I hope this message finds you well. I wanted to reach out and address the concerns you raised in your recent one-star review. We genuinely appreciate your feedback, as it helps us improve our services and ensure that we meet your expectations. I'm truly sorry to hear about your negative experience. Your satisfaction is of utmost importance to us, and we take your feedback seriously. I would like to extend my sincerest apologies for any inconvenience you may have encountered. To better understand and address your specific concerns, could you please provide more details about your experience? Your feedback is invaluable, and we want to ensure that we address your concerns comprehensively. Our goal is to provide the best possible service, and we are committed to resolving any issues that may have arisen during your interaction with us. Please rest assured that your feedback will be shared with our team, and we will take steps to rectify any shortcomings to prevent similar issues from happening in the future. If there is anything specific you would like us to address or if you have any suggestions on how we can improve, please don't hesitate to let us know. Your insights are crucial in our journey towards enhancing our services and customer experience. Once again, I apologize for the inconvenience you've experienced, and I appreciate your patience as we work to make improvements. Your satisfaction is our priority, and we are dedicated to ensuring that you have a positive experience with our services in the future. If you have any further comments or would like to discuss your concerns in more detail, please feel free to reply to this email, or you can contact us directly. Thank you for giving us the opportunity to address your concerns, and we hope to have the chance to serve you better in the future. Warm regards, Origin Driving School

Dear Melinda Coyne I hope this message finds you well. We recently received a one-star review from you, and I wanted to personally address your concerns and offer our sincerest apologies for any inconvenience you may have experienced during your time with Origin Driving School. We take customer feedback seriously, as it helps us continually improve our services. Your comments are valuable to us, and we genuinely appreciate your input. I would like to discuss some of the specific issues you raised in your review: Instructor Conduct: We are committed to providing a safe and professional learning environment. If you had any issues with the behavior or conduct of one of our instructors, we take this matter very seriously. Please provide us with more details, such as the name of the instructor, date, and location of the incident, so we can conduct a thorough investigation. Rest assured; we will address the issue appropriately to prevent such incidents from happening in the future. Scheduling Problems: We understand that scheduling can sometimes be a challenge, and we apologize if you faced any difficulties. Our aim is to make this process as convenient as possible for our students. We would appreciate any specific feedback regarding scheduling issues, so we can make necessary improvements. Customer Service: We pride ourselves on providing exceptional customer service. If you encountered unprofessional behavior from any of our staff, please let us know the details, and we will take the appropriate actions to ensure our service standards are met. It is important for us to ensure that your experience with Origin Driving School is a positive and productive one. We would be grateful for the opportunity to address these concerns and resolve any outstanding issues you may have. To assist us in resolving this matter, please provide more specific information regarding your experience, such as dates, locations, and any individuals involved. You can reply to this email or call our customer service line at Origin Driving School. Our customer support team is available to assist you with any concerns or queries. We are committed to making the necessary changes to improve our service quality, and your feedback is invaluable in achieving this goal. Thank you for taking the time to share your experience with us, and we hope to have the chance to make amends and provide a better learning experience for you in the future. Once again, I apologize for any inconvenience you have experienced and thank you for your patience as we work to address these issues. We look forward to hearing from you and taking the necessary steps to ensure your satisfaction. Sincerely, Origin Driving School